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Juvly Policies

Updated as of 5.29.2024

Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.
Cancellations
As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $100 if canceled less than 72 hours in advance.

If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, the $50 late cancellation fee will still apply.

There are no exceptions to these policies.
Pricing & Prepayments

Pricing for services changes month to month. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay, email info@juvly.com or call our business line, 614-500-7000, with the items and quantities you’d like to purchase.

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds
If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email info@juvly.com and include your receipt.
Prepayments are refundable within ten days of purchase. Services received can not be refunded.

For Model Calls, all pre-payments are non-refundable and non-transferable. These appointments also cannot be rescheduled without forfeiting your place and pre-payment.

Consultations
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, a $50 late/cancellation fee will apply. See our Cancellations section for more details. 

There is a limit of 2 free consultations per person per 365 days.
Group Appointments

Please call 614-500-7000 for group availability as special requirements may apply to three or more people bookings. A credit card must be provided for all group reservations, and a $200 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.

For more information on group appointments, please see our event page or email us at info@juvly.com.

Referrals
If you refer a friend or family member to Juvly, you will receive a $50 credit toward your next service. All referral credits will be issued to you once the client is treated. There is no referral credit if your referral uses a voucher such as Groupon or Living Social and cannot be combined with any other offer.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Juvly during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. An adult must accompany children under the age of 18 receiving services.

Please understand that our concern is for the safety of your child. We hope you will aid us in keeping Juvly in a safe environment. Don’t hesitate to get in touch with us if you have concerns or questions about this policy at info@juvly.com.

Pet Policy
For the health and safety of our clients, Juvly has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Juvly Aesthetics. Only working service dogs are permitted.
This No-Pets policy applies to:
  • Pets
  • Emotional Support Animals
  • Comfort Animals
  • Therapy Animals
Juvly Aesthetics complies with the Americans with Disabilities Act (ADA), allowing access for all individuals to public places; therefore, we allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals must be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our clients.
Film & Photo Policy

Clients, or a friend of a client, are prohibited from filming, recording, or taking photos of a Master Provider or Master Aesthetician in a treatment room or anywhere on Juvly property. If you would like to film, please seek written approval from Juvly’s Marketing Team or Practice Manager at info@juvly.com

Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to info@juvly.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.
These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
European Union Data Transfer
We are based in the United States. By using our services, you consent to transfer your personal data to the United States and to the processing and use of that personal data in the United States. This processing and use are limited to what is described in this privacy policy and the terms of use.
We may use your information to offer you products and services that we think may interest you unless you have opted out of marketing communications. If you are in the European Economic Area, where required by applicable law, we will obtain your consent before sending you any marketing communications. You may object to using your data for direct marketing purposes at any time, free of charge, when we collect your personal information, and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent.
To ensure the best experience for all Juvly clients and team members, clients who exhibit disruptive or aggressive behavior or have a history of no-showing appointments may be denied the opportunity to schedule treatments.