Juvly Policies
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.
Weather & Your Appointments
We understand that weather can be unpredictable – from winter storms to hurricanes, and everything in between. Your safety is always our top priority across all our locations in Ohio, New York, Florida, Texas, Minnesota, and Wisconsin.
Our Commitment to You
We make every effort to remain open and available for your scheduled treatments. If severe weather conditions force us to close any of our locations, we’ll contact you directly to reschedule your appointment at no charge. If you haven’t heard from us, we’re open and looking forward to seeing you!
When Weather Affects Your Travel Plans
We recognize that weather conditions can vary greatly, even within the same area, and everyone’s comfort level with traveling during inclement weather is different. Your safety and consistent treatment schedule are important to us, so we’ve created a flexible solution:
If weather prevents you from attending your appointment, please let us know as soon as possible. While our standard $50 cancellation fee will apply for less than 24 hours’ notice, we’ll automatically convert this fee into a credit in your client wallet. This means the amount you pay can be applied to your rescheduled appointment when you book within 30 days – helping you maintain your treatment schedule and results without losing your investment.
Cancellations
For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $100 if canceled less than 72 hours in advance.
Pricing & Prepayments
Membership Wallet Funds
Returns & Refunds
Prepayments are refundable within ten days of purchase. Services received can not be refunded.
Payment Disputes
If you dispute a credit card charge for any service or payment, your account will be suspended from booking appointments and any available wallet funds will be held pending resolution. You may withdraw the dispute to restore your account access. Should the disputed charge be returned to Juvly, your virtual wallet balance will remain unchanged and booking privileges will be restored. However, if the disputed charge is not returned to Juvly, the disputed amount plus a $25 fee will be deducted from your virtual wallet when funds become available, and booking privileges will be restored once the balance is settled.
Pricing Variations for Wrinkle Relaxer Treatments using 8 units and less.
- 4 units or less – $99 for members; $119 for nonmembers
- 5-8 units – $120 for members; $150 for nonmembers
Consultations
Medical Office Visits
Medical Office Visits are subject to a $99 fee and a Virtual Office Visit is Subject to $49 fee. Your provider will determine if a virtual visit is sufficient enough for your concern. Should you Should you opt to visit virtually, you run the risk of still needing to medically assessed in person as a follow up.
Alle Program
Dr. Harper Reservation Fee & Treatment Policy
Group Appointments
Please call 614-500-7000 for group availability as special requirements may apply to three or more people bookings. A credit card must be provided for all group reservations, and a $200 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.
Referrals
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Juvly during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. An adult must accompany children under the age of 18 receiving services.
Pet Policy
- Pets
- Emotional Support Animals
- Comfort Animals
- Therapy Animals
Juvly Aesthetics complies with the Americans with Disabilities Act (ADA), allowing access for all individuals to public places; therefore, we allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals must be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Film & Photo Policy
Privacy Policy
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to info@juvly.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.